Review Time
We bought a premium vehicle expecting reliability and quality. However, just a few months into ownership, the communication module and several other systems malfunctioned. The repair process was incredibly frustrating. It took the dealership two months to resolve the issues. In light of this significant inconvenience and the extended time without our car, the dealership only provided a $250 voucher for their rewards program. This experience has greatly shaken our trust in both the vehicle's quality and the dealership's service reliability. The long repair time and minimal compensation for such a serious issue are simply unacceptable.
We invested in a premium vehicle anticipating reliability. Unfortunately, just months after purchase, the communication module and various systems failed. The repair experience was incredibly frustrating, taking the dealership two months to resolve the issue. In light of this major inconvenience and the prolonged absence of our car, the dealership provided only a $250 rewards program voucher. This ordeal has greatly shaken our trust in the vehicle's quality and the dealership's commitment to service. The lengthy repair time and minimal compensation for such a serious failure are simply unacceptable.
I took my truck to the service center due to driving issues that seemed like transmission problems. It required major repairs, leading to a $3,000 bill for a vehicle with under 60,000 miles. After researching, I found a service bulletin on this issue, but the dealership declined to assist with costs because the powertrain warranty expired a year prior. I also contacted the support team but received no follow-up or resolution. Overall, I’m very disappointed with the lack of assistance from both the dealership and the manufacturer.
I recently had a frustrating experience at the local dealership. I brought in my vehicle to have three items checked for warranty coverage. However, they insisted on a diagnostic fee before any assistance. I agreed to the charge for them to examine the vehicle. After contacting the warranty company, they informed me that the items were not covered, contradicting what I was told the day before. I decided against further work and planned to pick up my vehicle the next day. They then presented a long list of repairs, none of which were what I initially wanted checked, totaling $3,500. When I went to retrieve my vehicle, they attempted to charge me for three diagnostic fees, but after discussing with the service manager, I only paid one. Be cautious if you visit this dealership; ensure they clarify all actions and charges upfront. This experience has left me unwilling to return.
After being a loyal customer for over 20 years, my recent treatment has completely eroded my trust in this brand. My vehicle suffered a total battery failure at just 3,995 miles. I opened a case but have faced lies, neglect, and lack of communication from the support team. Promised callbacks never occurred, and despite submitting all necessary documents, I received no response. My vehicle was returned without reimbursement or accountability from the manufacturer. This is the worst customer service experience I’ve encountered.
I am a customer with case number 70999140. I recently spoke with a case manager who suggested that the adaptive cruise control feature on my vehicle is unnecessary and that I should drive manually. He dismissed the importance of this feature, despite it being part of the vehicle’s specifications. Additionally, he defended the dealership, stating they cannot be held accountable for their actions. This response is unacceptable, as adaptive cruise control is a vital safety feature. I expect a thorough investigation and resolution from the manufacturer.
On June 26, 2025, while visiting family, I experienced a dangerous incident while parking my vehicle. As I turned into a space, the accelerator malfunctioned, causing the vehicle to accelerate uncontrollably. Despite my attempts to stop using the brake and parking brake, the vehicle continued moving, resulting in damage to a fence and a concrete block. My claim was denied due to a supposed manufacturer failure. This incident raises serious concerns about the vehicle's safety features.
My experience with the manufacturer has been terrible. My vehicle has spent more time in the shop than on the road. Their repair costs are exorbitant, and it feels like they do not care about their customers. Customer service is ineffective; they fail to provide updates and always have excuses. I will not purchase another vehicle from this manufacturer.
The manufacturer does not stand by its products or customers, creating their own terms to avoid reimbursements. They inform you of these terms only after the fact, which is frustrating. After spending a significant amount on a vehicle, if it breaks down, they keep it for over a month while leaving you stranded, providing scripted responses and forcing you to spend thousands out of pocket.
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General Motors Company, commonly referred to as General Motors, is an American multinational corporation headquartered in Detroit that designs, manufactures, markets, and distributes vehicles and vehicle parts, and sells financial services, with global...
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