I never imagined I’d have to write a review like this, but after weeks of frustration and fear for my family’s safety, I feel it’s important to share my experience.My 2023 GMC Acadia, only two years into its lease, has now been in service four times in one month for the same dangerous issue — a sudden and complete loss of power while driving, even at highway speeds. Each time, the vehicle abruptly decelerates without warning. Thankfully, there hasn’t been an accident yet, but I’ve had my 4-year-old son in the car when it’s happened, and the thought of what could occur if this happens again is terrifying.The dealership has replaced the pedals, wiring, and management system — yet corporate instructed them to replace the pedals again, as if repeating the same failed fix would somehow change the outcome. Meanwhile, communication between the dealership and corporate has been inconsistent and painfully slow. I’ve spent over a week trying to get clear answers, only to be met with silence and excuses.To make matters worse, I was told the dealership could no longer provide a loaner car, meaning my family and I are expected to drive an unsafe vehicle that has already failed multiple times. That is unacceptable.This experience has completely shattered my confidence in GMC’s commitment to customer safety. A company of this size should never allow a known safety issue like this to drag on without resolution or urgency. I’m still waiting for accountability and a real solution — ideally, for GMC to stand behind its product and do the right thing.Until then, I urge anyone considering a GMC vehicle to think carefully about what kind of support they’ll actually receive if something goes wrong.
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