I want to share my experience with roadside assistance through GM, 2023 Silverado zr2, 6.2L engine leaves my son stranded on hwy, told multiple times tow on the way, Just to be told 3 hours later no one is available. It did get towed 6h after the initial call forcing us to go pick them up an hour away, ruining all our evenings. On top of that because the dealer i purchased it at was a bit further then the closest dealer about 35km more they wanted to charge that at about $135. Money not the issue for me but the complete lack of customer service and car to waste all our time sure is. On top of this we put in a claim with customer service about 2 weeks ago with a logged customer reference number (CI.....) and told someone will call us back in a couple days. I guess a couple in GM world is different then mine, but completely rediculous how much the customer service is lacking. Even the supervisor after 3h could not solve anything. Time for GM to credit all customers for this service and just discount vehicles vs offering a service that clearly does not help you when you need it.
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