gmc.com

Worst vehicle experience.

Owning a GM vehicle has been the worst vehicle experience of my life. I purchased a brand new 2023 GMC Sierra 1500 in July of 2023 because GMC was supposed to be best of the best. Within 7 months of owning the vehicle, all of the cameras stopped working. I got them repaired under warranty only to have them fail again and again. I found out I could remove the camera fuse and reinsert it to get them working. I did that repeatedly until that didn't work anymore. I took it into GMC to be fixed for a second time, they fixed them and charged me for that work, only to have the cameras fail again. I had a GMC service team inspect the cameras for a third time while performing a total engine replacement (more to come on that). Their findings AFTER completing a total engine replacement were that the cameras work fine, and they didn't have any explanation as to why they were magically working again. The cameras worked for two weeks before going out again. Now GMC wants me to pay to get the entire camera module replaced. This was a lemon part, and it is the responsibility of GMC to replace it.On top of camera struggles, GMC decided to create one horrible feature and exclude one necessary feature on the 2023 Sierra models. The horrible feature was a new wheel lock that is unique to each vehicle and has no master key in all of GMC. So, when a GMC service team decided to keep my wheel lock key during a tire rotation service, I was left stranded with a flat tire that could not be removed. GMC's only solution was to break the wheel off the truck and have me pay for a brand new one. But don't worry, after paying $1,500 for a new wheel and being out of commission while traveling for 3 days, the GMC service team who kept my wheel lock keys mailed them back to me. I never should have had to pay out of pocket for an issue created by a GMC service team's negligence. The feature GMC decided not to include on this truck (because it is supposed to be the best of the best and never fail) was the ability to shift into neutral when the engine won't start. Well, my 18 month old, $72,000 GMC Sierra had its engine turn off while I was driving and needed to be towed. The AAA team that GMC employs for towing refused to tow my vehicle because this feature did not exist and they were unwilling to drag the vehicle for fear of liability for powertrain damage. I was stranded on a dangerous stretch of highway for 4 hours waiting for tow trucks to appear and refuse to tow. Eventually, highway patrol had to force someone to tow my vehicle. On top of all of that, is the engine replacement. While towing a travel trailer (the specific task these vehicles are advertised for), my engine turned off. No warning, no sputtering, no weird noises. Just turned off, and I had to use momentum to pull to the side of the road. I had to wait a full 4 days including a weekend to have a GMC shop tell me the ignition fuse needed replacing. They charged me $900 for that and sent me on my way STATING they did not know why that part would cause the engine to turn off. Less than 50 minutes after leaving the GMC service shop, my engine turned off while I was driving. This time in a much more dangerous area where I was not able to pull off the road. (The towing story has already been told.) On this second evaluation, it took them one day to tell me it would be a total engine replacement, and they would have to fly a new engine from Michigan to Seattle. Their system said it would take 4 days for the new engine to arrive, so they told me to expect it to take 2 weeks. Nine weeks later, the work would be done. Four weeks in, I asked to start the reimbursement process as the rental car costs were becoming too burdensome. They assigned me to a backordered parts team who was going to set me up on monthly reimbursements. 14 weeks later, I have not received a dime of the nearly $6,000 that I am owed in reimbursement.

Date of experience: Feb 21, 2025