The experience with a fully loaded 2022 GMC Yukon Denali has been nothing short of agonizing. It is disheartening to witness the lack of initiative, understanding, and competency exhibited by the individuals responsible for customer care at GMC headquarters. Despite investing $100k in this vehicle, the engine unexpectedly broke down just under a year after purchase, leaving my business partner stranded in the middle of heavy traffic on a Los Angeles freeway. Astonishingly, there were no warning signs whatsoever—no illuminated dashboard lights or engine indicators. It simply ceased to function.Upon having the vehicle towed to the GMC dealer, we endured a week-long wait before being notified that the engine failure was caused by disintegrated metal pieces. Although the repair fell under warranty, GMC failed to provide any form of accommodation during the month-long replacement process. We were left without a replacement vehicle, a rental car, or even a courtesy ride to and from the dealer.GMC has finally accepted responsibility for the faulty manufacturing of the engine. However, obtaining the necessary reimbursements has been a painstakingly drawn-out process. They have demanded an extensive array of documents, ranging from commercial lease agreements and rental receipts to bank statements showcasing the vehicle identification number (VIN) on payment transactions. This bureaucratic maze has unduly delayed the reimbursement process, while we continue to suffer the consequences.The financial toll resulting from this ordeal is staggering, amounting to nearly $24k in damages. This includes exorbitant rental car costs of approximately $4045 for a similar commercial vehicle, lease payments of $1786, a significant loss of business amounting to $13,500, and countless hours—spanning over two months—spent on phone calls, document gathering, and visits to the dealer.This review serves as a warning to anyone considering the purchase of another GMC vehicle. The incompetence demonstrated by GMC corporate employees, coupled with the arduous and disheartening experience we have endured, highlights the importance of steering clear of such substandard products and the lackluster support offered by the company. Your hard-earned money and peace of mind deserve far better than the disappointing reality of owning a piece of GMC junk.
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