Note: Pulled from a review to a specific Franchisee in order to capture holistic dealings with Chevrolet Canada, under General Motors Canada. In doing so, I contacted their Executive Review Team, a no value added organization that has consistently provided reasons for delays with no effective solutions.I do not recommend Taylor AutoMall once you have purchased a vehicle as I have not purchased from them; though I will now never consider it. I purchased the Total Plus plan and when my vehicle had a warranty issue with it they referred me to Assured Automotive, possibly because they rent their old autobody shop to them. Regardless, they offered minimal to no support throughout the process (10 months before I resolved the issue myself), requiring me to work direct with Assured Automotive, despite having the contract with Chevrolet Canada. Though this made initial sense, when Assured Automotive damaged my vehicle through negiligence, and held it for extraordinarly long amounts of time, Taylor AutoMall did not take proactive action to assist me, nor to offer a replacement courtesy vehicle. Overall, I purchased the Total Plus plan in 2019 at $2,389, but essentially had to do all the work myself to rectify the issue. I will credit that Assured Automotive did fix all the damage to my vehicle (pink circles in the attached picture identify them) but only after I took before/after pictures, showed it to them, and forced upon them the requirement to fix it. I will credit Assured that they also fixed some other damage for me free of charge, but only because of the frustration that they caused and in an attempt to make up for it. Taylor's did offer to fix it...after I had resolved the issue as they could not be bothered to fully and comprehensibly read the information I provided to them. Taylor's washed their hands of the situation immediately indicating they are not "affiliated" with them, though as stated I question that based on their likely business relationship and because, in my Total Plus plan they obliged me to go there. Taylor AutoMall did finally refer me to a competent organization at MARS Collision, but again only after I contacted GM Canada and e-mailed their President and Managing Director (e-mails information is publicly available and easily ascertained). This allowed me to contact the "Executive Review Team" (ERT), but they offered no significant additional benefit in my entire time with them. Overall, Taylor AutoMall falls short on meeting Chevrolet Canada expectations, as does their regional manager. Though I found some support from them, it was not focused, with car, or otherwise proactively communicated to me in order to resolve the identified issues. 39 days in total without my truck, my life and time significantly interrupted.
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