ZERO STARS !!! Unbelievable poor customer service to ”loyal” GM buyers when you call the GMC customer service hotline for help with your warranty !!! Opened up a claim with a Warranty rep , spoke to him once regarding my claim, then never got a call from him again, and when I called in to the GMC Customer Service number to try to speak with him regarding my claim , I never got to speak to him , I did not receive a call back from him either , and I always got a foreigner answering the phone at GMC who could not speak English and could not understand what I was calling about ! I have purchased brand new GM cars and trucks since 1997 , new ones in 02, 08, 2017, and 2018 . You can forget “Customer Loyalty” !!!! The 2018 truck has transmission problems that the local dealer and GM refuse to acknowledge , And the icing on the cake was when I took the truck in to try to get it repaired at a GM dealership where I did not buy the truck , the first thing the service rep at that dealership says is .....”You didn’t buy it here ‘ ...... GM tells you at point of sale you can take the vehicles into ANY GM dealership for repair. .....Save the headache ..... Buy something else , you’ll be glad you did ....
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