gmc.com

I CAN'T MAKE THIS STUFF UP!!!

I purchased a Cadillac Escalade in the 2007 and traded vehicle in 2017 for a 2017 Cadillac Escalade. In December 2023, I started experiencing issues with the truck and contacted On Star in order to obtain a diagnostic of the issues. It reported an issue with the exhaust. I took the vehicle into Cadillac who indicated that my Injector #2 failed. I was unable to complete the $3k+ repair at that time, therefore, I drove the vehicle home and parked it. I drove the vehicle sparingly, however. Later in March of 2024, I started hearing knocking noises coming from the front of my vehicle. Again, I took the vehicle to Cadillac in Waldorf and was informed that I need an engine!!! I was also informed that the engine install would be upwards of $14k. Now, I still am paying a note on the vehicle and a $14K repairs bill...I simply could not afford this expense. I was informed by a friend, who also has a GMC that I should contact GMC who was able to assist him with his repair costs. I took his advice and contacted GMC who indicated that they could not assist me because of the mileage on the vehicle. I explained to GMC that I maintained my vehicle in getting the oil changes and any needed work done, however, they refused to offer assistance in any manner. This is my 2nd Cadillac purchased and was considering a 3rd Cadillac until this occurred. Now that I see GMC does not back their product, although outside of the warranty period, especially something as serious as an engine repair. I can't bring myself to purchase another vehicle from GMC.I have been informed by service managers that this problem is NOT isolated to my vehicle. This implies that there are other people with current year and slightly older vehicles requiring new engines. This absolutely should not be to case. Perhaps this situation should be looked into and determined if there is an issue with Cadillac. NEVER AGAIN!!! I'M DONE.....I CAN'T MAKE THIS UP.

Date of experience: Apr 05, 2024