Worst loan company I’ve ever dealt with.I purchased a car on April 24 in Arizona and brought it into California on April 28. When I went to the DMV on May 13 to register it, I found out that GM Financial had not even initiated the title transfer. Apparently, they don’t automatically start this process when a loan is opened — you have to call and request it yourself. This is completely ridiculous, and unless you’re a dealership, you’d have no reason to know that.After finally getting them to initiate it, they told me it would take 5–8 weeks just to mail the title, which is somehow “part of their process.” According to the tracking number, the title was finally delivered to the DMV on June 10 — nearly 7 weeks after I brought the car into California.Despite me explicitly providing the correct address for my local DMV office, GM Financial ignored my instructions and sent the title to DMV headquarters, which does not process public transactions and does not forward documents to local offices. I later found out this happened because the address I initially gave was a PO Box (which FedEx can’t deliver to), and instead of calling to clarify or request a different address, they just made an assumption and sent it to the wrong place — which is what got us into this mess.At my DMV appointment on June 17, I was told DMV headquarters was still opening mail from June 1, meaning my title is stuck in a backlog. Once they get to it, they’ll send it back to GM Financial, and per GM's customer service, that restarts the entire process — potentially another 5–8 week delay with no guarantee they’ll send it to the right location this time either.Since then, I’ve called multiple times (5/13, 6/17, 6/19, 7/2, 7/23, and 7/29) and submitted relocation request forms twice — the second of which they claim never went through. I’ve received zero proactive communication — every piece of information I’ve gotten has been through my own hour-long calls. When I finally asked to speak to a supervisor on 7/29, I had to push just to get escalated. Only then was I told, for the first time, that they could request a duplicate title from Arizona, which apparently could take another 6–8 weeks just to receive — and an additional 6–8 weeks for GM to process on their end.My vehicle legally needed to be registered by July 27, 2025 (90 days from April 28), and because of GM Financial’s continued negligence, I am now past that deadline and at risk of registration penalties, fines, and being unable to legally drive the car I’m actively making payments on. Any fees incurred as a result of this will be their responsibility.Avoid GM Financial at all costs. Their customer service is careless, their process is broken, and they take zero accountability for the messes they create. Worst experience I've ever had with a loan company.I have already sent a formal letter of intent to pursue legal action against GM Financial, and I will hold them fully liable for the financial and legal consequences of their repeated failures.And to GM Financial: Don’t bother commenting asking me to reach out to your social media team — I’ve already done that, and nothing came of it. There is still no resolution. If you respond here with a generic comment asking me to contact you, it will be clear you didn’t even read this review and are just copying and pasting a standard reply — which perfectly sums up your customer service experience.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.