Their customer service is completely trash and the way they handle payments is beyond annoying. I paid my account early due to other bills needing to be paid for my move into my new place. I got an email saying that I had an auto payment coming up to which I went to their site to request a hold on the payment seeing as I already paid, but when I got to my account it said my next payment would be $0.00. So I thought to myself, "Oh cool so the system isn't going to charge me again." That thought process was wrong. A second full charge was taken out of my account. So which I requested a refund on one of the payments to which they tried to say they couldn't refund a payment that hasn't been posted for less than 8 days, I paid the first payment on the 2nd and it was the 14th at the time. So they tried to move around that to start until I reminded them of the dates of payment. Then the agent said that they will process the refund and that it would tske 3-5 business days. Sounds good right? Problem solved? Fast forward 7 business days, giving a little time since my request was later in the day so I figured it might be an extra day or so, no refund. I message them again asking for an update, then I'm informed "We aren't a bank so we have to mail the refund. Which will happen the 8/3/21." A full two weeks after the process was to take place. Here I am on the 16th of this month with a other payment taken out of my account and still no refund. To which they are canceling the last one to do another 3-5 days of processing so they can try again. Absolutely ridiculous.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.