Horrific Customer Support. Don't bother calling. Long waits. Poorly trained agents. Non existent issue resolution processes. you will NEVER get a callback. On one of my calls I waited on hold for 45 min. The Agent could not assist me with my issue, and I asked to speak with a manager. 10 Min on hold. I was then told none of the managers could speak with me and that I should hangup and call another time. No process to take my number and have someone call me back. Their solution was to have me sit on hold for another hour so I could go through a second 30 min run around in the same day, to get nothing accomplished again. when I told her I would hold for a manager or their boss' boss, she placed me on a brief hold, came back and pretended that she couldn't hear me, and hung up. She confirmed my phone number at the beginning of the call... -No call back. Worst support team I have ever dealt with in my life. And its every call... The support Director/VP should be fired. My issue was that I placed expensive, brand new tires on my lease return 2-days before I returned the vehicle. The tires were of a higher rating an speed than what I leased the vehicle with. They red flagged the tires with no description as to why, and without telling me when I returned the car, then billed me for another full set of tires, which i got the bill for weeks later. I'm ok with that, surprisingly, but I asked to have those tires returned to me or the line item removed. I have two of the same car, and I will happily take them back and use them on my other vehicle. But I'm not buying two new sets of tires for a car I don't own. Not to mention I returned this vehicle with 15K less miles used than I paid for. I cant even talk to a manager about this. GM... I purchased $80,000 on cars from you in the past 4 years. Listen closely... I will NEVER buy another GM as long as I live... EVER! ...And I will share my experience and position every chance I get. I hope stealing $700 from a great customer was worth every penny.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.