Zero StarsIf I could give GM Financial zero stars I would. I entered into a 39-month lease in December 2017 for 1000 miles per month. For those who are unaware, the monthly payment is calculated based on the projected depreciation of the car considering the 1000 miles per month option, so 39,000 miles after the end of the lease. If you go over those 39,000 miles, you are assessed a penalty. If you're under, there is no refund, so the lessor wins, regardless. I was under by almost 11,000 miles by the end of my lease. My car had absolutely no structural damage whatsoever, except for normal wear and tear. Moreover, I had paid to renew the vehicle registration for 2021, and my car was returned in March. Finally, I spent $200 to get the car detailed before returning it to the dealership. After all that, one would think an ethical company would take all this into consideration, but no. I was charged a $600 disposition fee. Imagine that--paying the company to resell the vehicle. I'm sure that GM will come back and make stupid claims that "this was in the contract" and other BS, but the question is not whether it's in the contract or whether it's "standard industry practices" but whether these sorts of provisions SHOULD BE in a lease agreement. Afterall, I was charged monthly based on 39,000 miles and the car was resold at only 28,000. The car registration for 2021 is paid for (over $300 in California) and the car was cleaned and detailed prior to returning. All that alone should have warranted at least an offset of the egregiously STUPID disposition fee. But no, GM received a windfall, which is unlawful and unethical.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.