I had an autopay for paying the monthly fees. For some reason it ended on November and didn't pay the December. when I noticed this in January 7th, there were late fees accrued in the account. I tried to call the customer service, but got the obnoxious prompt of communicating through text message for over 18 minutes. Finally I gave up and chose this option. I sent a text message, only to receive a response in the next day from Danya requesting me to fill a secure verification form. When I clicked on the link my phone line immediately went into a lock and it stopped calling (dropping from half a ring) and not allowed to send any text message. Then Danya considered that she solved my concern and moved on. Now although I paid for December, it's not shown in the system, late fees still there and now I have a broken phone that I had to deal with. Absolutely terrible customer service. This is beyond terrible, although I worked for GM for over 6 years, and this is my second GM car, it's most definitely my last, including friends and family. What's even more ridiculous is that I tried to submit a complaint through the GM financial service, after finishing writing the complaint, it failed to submit and requested that I call them. The irony of that!
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.