GM Financial is the worst. Their client-facing systems are totally wrong and filled with inaccurate information. Don't finance with GM Financial if at all possible. They include a $495 fee at the end of the lease agreement you have to pay if you don't buy another GM vehicle. That's not the big problem. We didn't but another car due to my wife and I both working from home. The problem is that they said they mailed us a final bill which we would have gladly paid but we never received it. Now they hit our credit report. Once we learned of the charge, we paid it. We've made 39 on-time payments and asking for forgiveness and they refuse to fix our credit. What a POS. There's no way for us to know that we owe this. They said they mailed a letter (for which we never got). They said they called my mobile several times. I checked my Verizon bill and there are NO CALLS from their phone numbers. This just feels punitive. Every call to their service center leaves us feeling like they're lying. How can we trust their systems if the what we see is wrong?When asking to speak to a supervisor, no one is ever available. Next step is to write a letter to their CEO to let them know how we feel as customers. This is a horrible way to treat people who have bought and owned GM cars their whole lives. GM Financial is the worst!
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.