Cadillac Financial completely mislead and misguided me when I need a duplicate title for my SUV. I purchased the truck at the end of my lease in Dec. 2022 and never received the title or bill of sale. They claim it was mailed out on 12/29/22. I never received anything. Fast forward to wanting to purchase a new Cadillac and turn in my existing one. We didn't have a title. Put a deposit on a new truck. Was let to believe the new title would be here within a few days. Someone on the phone at CF walked my husband through the steps of requesting a new title. Followed the steps give my the CF employee. Took over a month for the title to arrive. In the meantime I called CF multiple times and was given the wrong information, was told it would be shipped overnight, it wasn't, was told supervisors would call back, they didn't, asked for compensation due to the trade in value of my current truck going down $4,000 and was told they wouldn't. I was willing to finance a new truck through this company and yet they weren't willing to make me a happy customer. In the meantime, the Cadillac dealer sold the new truck I had a deposit on despite our constant updates of not having our title so we couldn't trade the current truck in. The new truck was sold the day before my title arrived in the mail. A horrible nightmare that I am left to deal with and Cadillac Financial wouldn't own up to the fact that they screwed up nor would they try and make me a happy customer! Disgusting customer service!
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.