I’ve had GM from 2016-2019. Then again from 2020-present. They haven’t changed. They constantly never take down notes and bother your for information that you’ve already give 6 other customer reps. They are rude 9/10 times. I was late on a payment for a week and the rep called me and I told her I would be paying it but am behind due to another rep telling me I was up to date on a payment from that month (they had glitches in their system for a month and a half) and said I would be paying the payment the following week when I get paid. She had told me I would get my car taken away and they would report it on my credit for being over a week late. I let her know I know how things work, this was my first late payment and I wouldn’t be getting my car taken for being late by 13 days. She then began to yell at me and I hung up and called again to report her however she has called me since even though I told them I would not be speaking to her ever again due to her doing that. They don’t care about their customers. Half the time their portal to pay your bill is down. Worst place to get a loan from. GM sucks anyways. Can’t wait to be rid of them after this year.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.