The GM Financial by far the most untrustworthy and scammy lease company I’ve ever dealt with. After returning our leased vehicle with 15,000 fewer miles than allowed, we were shocked to receive a $1,008.99 charge. We’d think returning a car in better-than-expected condition would work in our favor, especially considering the vehicle now holds greater resale value for them with fewer miles. Instead, we were slapped with a charge for a tire supposedly measuring 2/32", a highly questionable and arbitrary claim.When we reached out to discuss the issue, the representative we spoke with, Tera, showed no intention of resolving it reasonably. Rather than engaging in any meaningful dialogue or showing empathy, she simply issued a veiled threat to report the outstanding balance to credit bureaus, harming our credit score if the full balance wasn’t paid, despite the obvious unfairness of the charge.In an effort to settle things amicably, we even offered to pay $808.99 if they would reduce the charge by just $200. That too was dismissed without consideration. It’s clear that GM Financial does not care about their customers, only about squeezing every dollar they can out of the customers. The behavior suggests that their employees are more motivated by commissions than customer service.This was a truly unpleasant and frustrating experience. I strongly urge anyone considering GM Financial to look elsewhere. There are far more professional and customer-oriented lease companies out there. Do yourself a favor and stay away from GM Financial.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.