I have regretted financing my car through GM every month since I signed the paperwork years ago. Their customer service representatives are rude, talk over and down to you, and will blatantly lie to you as well. One rep had the nerve to tell me that I "should be grateful" that they were willing to work with me when I had a remaining balance at the end of my loan, as if they hadn't already made thousands off me via the criminally high 20% APR! I signed the paperwork for their new terms with 24 hours of receiving it, and despite multiple calls over the last two weeks asking for an update, was told it was still being processed. In the meantime, they've gone and reported me to the credit bureau - after multiple reps told me I wouldn't be reported because I'd already signed the paperwork to get my account in good standing. So I called today to inquire about that, and was told not only do they not have any control over whether I get reported to the credit bureau, but the paperwork had been signed on their end on 10/16. So my account has been in good standing for over 10 days and I still got falsely reported, and my online account still isn't updated to allow for my first payment. They claim they will fix the mistake, but considering the blatant lack of competence I've seen so far, I won't be holding my breath. Now the credit score I've worked hard to raise over the last 5 years has plummeted, all because of their negligence. I will never, ever finance through GM again, and I've told everyone I know to avoid them like the plague. They don't care about their customers at all and don't properly train their staff either.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.