TO: GM managementFROM: Delores HayesRE: A letter saying we don't owe anything on our 2022 Chevy Equinox I am livid at this time! I have called GM 8 times just to get a letter showing that our 2022 Chevy Equinox was paid off when we traded it in this last February, 2024.6/25/24 - Christine said there is a charge of $8.15 that is still showing to be a shortage on our account. She would get that amount removed since it HAD actually already been paid. She indicated I would get this letter within 24-48 hours.6/26/24 - called checking on it to make sure it is still coming to me. Oscar said I "should" still get it by the end of 6/27/24.6/27/24 - no email showing that we DON'T owe anything.6/28/24 - Becca @ GM is saying we owe $342.22 in taxes, which we weren't unaware of. We paid it that day thru our bank. 6/28/24 - Advised Karl @ GM later that day the taxes were paid today. He is still showing the $8.15 still being owed also. He didn't see anything about the taxes. ....????..... (Frustration is building.) However, he now tells me he is removing that charge that was supposed to have been removed on 6/25/24 by Christine. But he would make sure I get a copy of that in.....wait for it.....yep, you got it! In another 24-48 hours.7/1/24 - Stormy @ GM said she is going to follow up and once the tax money got posted, she would email the info that I still needed. Indicated again it could take up to 24-48 hours. 7/8/24 - I called twice that day and was told the computers were down and call back later.7/9/24 - John or Jean @ GM didn't indicate any notes on the account about my request and said I would get one ...... ...... yep, another 24-48 hours. I asked for a supervisor. He wouldn't transfer me to one but after being on hold for about half an hour, he said a supervisor is going to escalate this request and I should get it by 6:00 p.m. today.Later this afternoon, I didn't want to wait until 6:00 to call back when they are closed, so I called at 5:00. Now per Zachery, evidently a supervisor @ GM, said I "should" still be getting that by the end of business today. I told him I didn't believe him and that I was going to call back tomorrow AND send a letter of complaint about this 2 week ordeal that should have only taken "24-48" hours!I am furious over this whole mess up! I would like a explanation as to why there was so much mixup and where the $8.15 came from in the first place and why that charge wasn't deleted 6/25/24 by Christine or 6/28/24 by Karl as I was told would happen. Once the request was submitted to the department that sends those letters out, why wasn't I notified that I would not be getting a letter if they aren't going to send one. I didn't just ask for the letter for my health or the fun of it, I need the letter to show proof that we don't owe anything on that car for other business that I'm trying to manage. I have dealt with GM for many many years and never had a problem until now. Once that ball starts rolling in the wrong direction, it picks up speed very fast and escalates to the nth degree!
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