After receiving several months bills at 0 balance, calling them to ask why it was a 0 balance and being reassured for 2 months that it was 0 and we owed nothing, we were not sent one late bill, not one bill where we had not made a payment, in May of 2024 we were told we had been 40 days past due since October of 2023. The first person had quite the attitude about it until we got another person after researching on our end, that person went all the way back and found an error that THEY made. paying our account with someone else's payment. Not found for 6 months. Once they fixed that payment, it put ours in overdue status even though we originally called them and tried to figure it out. They never told us about the found payment that was not ours. We were told that in 24-48 hours they would fix it since it was their mistake not ours, a week later, I am being called AGAIN telling us we are 40 days late!!! Rosie assures me that this time it will take 24-48 hours to fix. I certainly hope so. I have wasted so much of my time on the phone with them back in 2023 and now again in 2024. Be more careful, follow up with what you promise.
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.