I was recently involved in a motor vehicle accident where my vehicle was totaled and it was financed with Gm Financial. The accident was not my fault and I was taken to an emergency room and I have sustained injuries and when my husband called to see if we could delay our monthly payment while waiting for our motor vehicle insurance to pay the balance, on what we owed, and for our Gap insurance to pay the negative we were told no we had to continue making payments if we did not want it to affect my credit. at no point did GM ask if I was OK or if anyone else involved in the motor vehicle was OK it was just all about collecting the monthly payment. The balance was paid by my insurance company within 2 weeejs , as the motor vehicle that hit me did not carry insurance , so they received $33,000. They still insisted I had to make another monthly payment until they received my gap insurance money which was $5000 again no questions asked as to whether I was OK so this just goes to prove this company is all about the money they do not care about the customers I will never finance my vehicle again through this company. My gap insurance has paid the balance, and I’m still waiting for a confirmation letter to show that I owe no money and actually I’m waiting because they owe me money. Let’s see how long they take to pay me what they owe me. !!!
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GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.