I ordered three mini PCs (NucBox M5 Plus) in December 2024 for about 685 USD. Less than a year later, one device started showing defects, it won't boot properly, the power indicator turns off immediately.Support instructed me to return the device to their German warehouse in Bremen, including a warehouse code on the package. I did exactly that. DHL confirmed delivery with a signature.On November 13th, GMKtec wrote to me: "Dear customer, we have confirmed your returned item." They asked for my address to ship the replacement. I confirmed, and then silence.A week later, they suddenly claimed the package could not be found. Now THEY want ME to pay: 150 euros to "search" the warehouse with no guarantee of success, or 100 USD for a new device, or accept a 100 USD voucher.This is unacceptable. They confirmed receipt in writing. As an EU customer, I am entitled to a 2-year legal warranty under EU Directive 2019/771. Internal warehouse problems are not my responsibility.Bottom line: GMKtec is fine as long as everything works. But when you need warranty service, you get stalled and are expected to pay out of pocket.
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GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.
Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.See more
