I ordered 2 of the same part #. I received 1 correct part and 1 incorrect part. Their fault! I requested an RMA. Their RMA rules require sending photos of what you received, which I did. Clearly showing the 2 different part #’s I received. The person that issued the RMA put in the wrong information and it said I was returning both as “not needed” and therefore I have to pay for return shipping. So I called the RMA dept again, and they tried to say that they shipped me the correct parts! I told him to please review the photos. He did. He said he would issue a new RMA after reviewing the case. I said, “What’s there to review?!” He said he would email me back at the end of the day and hung up on me! RUDE! So I contacted Customer Service to complain. I reached a manager who told me they would investigate to see if there was a mispack and get back to me. I ALREADY KNOW THERE WAS A MISPACK!!! I sent you the photos to prove it. All I want is the RMA to return the incorrect part (with free shipping since it was their fault - per their RMA rules) but it seems they just can’t do what is right by the customer in a timely manner. They have to waste more of your time by investigating what is already obvious instead of handling the customer’s simple request properly the first time! This company clearly doesn’t care about customers or the hassle THEY created by sending out the wrong parts! I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!! Buyer beware. UPDATE: (11/5/25) I was told it would take 24-48 hours for the “mispack investigation” but it’s now been more than 48 hours and I called again to ask for an update but I was told I will have to wait “indefinitely” until their investigation is done. Meanwhile, I can’t fix my car because I have to wait for these morons to investigate what is already proven. The phone people read a script to you and won’t help you. They just repeat the script over and over again. It’s so ridiculous! DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!! UPDATE: (11/7/25) I haven’t heard a peep from these idiots! I guess they are still “investigating their mispack”. It’s funny. I’ve given them all the info they need but they won’t do what’s right. Good thing I’m no longer waiting on them to repair my car! **** this company! **** their RMA process. **** their “customer service”! I can only hope my review costs them at least one customer from ordering from them! Hopefully more. **** GMPartsGiant! Terrible.
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GM Parts Giant, by Genuine Parts Unlimited, Inc., is one of the largest distributors for OEM GM parts. Our online GM parts website offers customers the best discounted prices on OEM Chevrolet parts, GMC parts, Cadillac parts, and Buick parts. OEM stands for Original Equipment Manufacturer. In other words, it simply means our parts come direct from GM and GM AC Delco. Essentially, we do not sell aftermarket parts. We ship all of our parts from region based GM dealers within three business days to provide for fast service.See more
