Recently purchased a fuse box for my GM truck. Arrived in 4 days which was nice. Opened the box and noticed a fuse was missing on a slot and tried to put a fuse in it but it would not accept it so I Immediately knew wrong part. This was immediately after opening box and looking at part. I then contacted GMPartsGiant and requested a refund so to it being the wrong part. Yes, I verified correct part with my vin however in some cases the fuse boxes are specific depending on my vehicles accessories. They asked that I send some pictures of both the item and the box via to them and they would then send me an RMA #. Several days later I heard nothing. I called and spoke to someone who said he was looking at pictures right then that I had sent and he would e mail with RMA #. Nothing! Called again the next day. Got a different person who said my case was being reviewed by the person I previously spoke with and that she could not give me an RMA and would e mail me as well. Checked e mail shortly later and saw my RMA denial based on the fact that they do not accept returns on electrical items as stated in their return policy. Nice! All that run around for nearly 5 days for that response. I would suggest that if your in the market for anything electrical related to a part to not purchase it from GMPartsGiant. Research other distributors and find a more customer friendly site to do business with. Don’t make the same mistake I did. I will never use their site again! Too many others with similar prices.
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GM Parts Giant, by Genuine Parts Unlimited, Inc., is one of the largest distributors for OEM GM parts. Our online GM parts website offers customers the best discounted prices on OEM Chevrolet parts, GMC parts, Cadillac parts, and Buick parts. OEM stands for Original Equipment Manufacturer. In other words, it simply means our parts come direct from GM and GM AC Delco. Essentially, we do not sell aftermarket parts. We ship all of our parts from region based GM dealers within three business days to provide for fast service.See more
