gmpartsprime.com

I ordered over $1,450.50 including…

I ordered over $1,450.50 including shipping and handling on 11/14/2025 from MBpartsgiant.com. It took almost a month to receive my order. When the order arrived on Monday 12/08/2025 the end of the bumper cover packing was torn away. When I arrived home that evening I went through the package and compared it to what I ordered there were a few items missing. I immediately contacted customer service the following day to let them know all parts didn’t arrive. They opened an RMA and requested I provide them with any documentation that I have and photos of the packaging and all parts I received. It took several days calling customer support to find out if they have received my email. They told me over the phone that they had received my email and were processing the RMA. I contacted them weekly for over 2 months with no answer on resolving the RMA. Finally on Feb 05, 2026, they sent an email stating that “Our dealer confirmed everything shipped and the delivery receipt shows everything was signed and accounted for with no issues. There is nothing we can do moving forward. This RMA will be denied. Thank you.” This is a bold outright lie, when I was contacting them weekly, they never informed me everything was accounted for by my wife and the delivery driver. How could it have been with no packing list. I tried reaching out to them to ask if they had any intention of making this right with it being over $170.00 worth of merchandise that was missing. The rude agent on the phone said the matter is closed and there’s nothing that they can do. So, my bumper cover has been completely painted for over a month and a half now waiting to be installed. I’m very disappointed with their customer support in this matter and the lack of response I received. I find this most outrageous and very unprofessional, I would not recommend anyone do business with this company. I would call this thief and lie on their end.Sincerely,Dissatisfied customer

Date of experience: Nov 06, 2025