1 Star - Extremely Disappointed with Customer ServiceI recently purchased a TPMS sensor kit for my 2017 Chevrolet Suburban from this company, and my experience has been nothing short of frustrating. Despite confirming compatibility on their website, I ended up with sensors that couldn’t be programmed, even by a Chevrolet dealership. When I reached out to customer service, I was met with rude, dismissive responses and no willingness to help.Their customer service team was unprofessional, with one agent even suggesting that I "failed to read their policy page," which, frankly, is an unreasonable expectation from any business. Nowhere during the purchase process was I informed that a VIN was required for verification, nor was there any clear indication that the item could be non-returnable due to being an "electrical item." The tone of their replies was rude and condescending, making the whole experience even more frustrating.It’s incredibly disappointing to purchase a product that doesn’t work, only to be told it's my fault for not following their obscure policies. On top of that, the quality of the products is questionable, as I’m left wondering if I received a defective part. I will be forced to pay additional fees to have new sensors installed after this ordeal, and yet this company seems uninterested in helping.I strongly recommend avoiding this company if you value good customer service and transparency. They seem more interested in hiding behind policies than in actually helping their customers.
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