gmthomson.co.uk

2.7
2.7 Based on 12 reviews

...

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Rain Lewis
Extremely Poor Experience

The experience my family has had with the company has been nothing short of dreadful, primarily due to the unacceptable conduct of their property manager. From start to finish, communication was dismissive, slow, and often outright rude. Basic responsibilities were ignored or handled with complete indifference. Issues were repeatedly raised but either brushed off or met with excuses instead of action. Emails went unanswered, phone calls were not returned, and when responses did come, they lacked professionalism. It genuinely felt like tenants were treated as an inconvenience rather than customers. The condescending and defensive attitude from the management was particularly frustrating. This level of service is unacceptable from a company that claims to manage properties professionally. I would strongly advise anyone to reconsider before engaging with this service.

1
Date of experience: Aug 14, 2025

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