gnc.com

A Frustrating and Time-Consuming Experience

I had high hopes for GNC when I placed an order for $180 worth of supplements as a gift for a friend who had just moved to Nashville, TN. With the discounts I had accumulated, my final out-of-pocket cost was $121—a fair deal at the time. However, what followed was an unfortunate and deeply frustrating experience.The initial shipment never arrived. To their credit, GNC reshipped the order as a courtesy, which I sincerely appreciated. However, when this second shipment also failed to reach its destination, things took a frustrating turn. Despite GNC purchasing insurance for the package, they directed me—the customer—to handle the claim filing. This was surprising and disappointing, as I was not the sender and had no direct involvement in the insurance process.Following their instructions, I turned to USPS, the delivery carrier, and spent days uploading all necessary documentation. After much effort, USPS confirmed I had a valid claim. However, when attempting to submit it, the USPS website repeatedly failed, preventing me from finalizing the claim despite multiple attempts.At this point, I’ve invested over three hours of my workday and nearly a month of waiting, only to be left with no resolution. GNC, instead of taking ownership of the insured shipment they sent, has left me to absorb the financial loss. Not only is my friend still without the intended gift, but I’m also out $121, valuable time, and a lot of frustration.While I recognize GNC’s initial goodwill in reshipping the package, their refusal to take responsibility for the insurance claim has left me feeling abandoned as a customer. I had trusted them to ensure my purchase was secure and properly handled, but that trust has unfortunately been broken.I truly hope GNC re-evaluates its approach to insured shipments, placing more priority on customer resolution rather than pushing unnecessary burdens onto the buyer.

Date of experience: Apr 20, 2025