GoAssist is nothing short of a scam. Please do not use them for repairs.
Firstly, they present themselves as a small local company with a local phone number, but are clearly a large call-centre operation based nowhere near where I live (I could hear a bunch of agents on other calls). So from the get-go they are misleading and aiming for people searching for a local handyman.
Second - the main issue - I asked for a one-time repair only and explicitly declined their membership on the phone. But I was signed up anyway and began receiving emails about ‘my membership’. So I called them again (waiting 20 mins on hold) and asked them to cancel it - at this point I gave them the benefit of doubt and assumed they’d signed me up as an admin error or something. I was reassured that my membership had been cancelled on her end. Great.
Then I receive an email asking me to confirm cancellation via an online form that forces you to select dumb options like ‘no thanks I hate saving money’ over and over again until you’re lead to…an error page.
So I contact them AGAIN clearly stating that I do not want a membership. Since then, GoAssist has stopped responding entirely (quelle surprise) yet I’m still receiving emails about ‘my membership’.
This intentional and carefully designed process by GoAssist is to be a spider’s web, trapping customers in their system and just waiting for them to tire themselves out, it seems.
Thirdly (and only now getting to the actual repair): they changed my appointment without telling me. I was told I was booked in for Thursday, which came and went. When I called (again, after a long wait), I was simply told that no one was working in my area that day. Okay, great?
The only positive was the eventual repairman himself, who was polite and helpful - a quick thanks to him and him alone. If it were possible to book him direct and not deal with this company, it’d be a different review.
I don’t say this lightly, but genuinely do stay away from this company. They are not local (despite pretending to be), they don’t listen to what customers ask for, and they will sign you up for a membership you did not agree to, then make cancelling it as painful as possible (maybe impossible, who knows, I’m still trying).
Just look at the other reviews. GoAssist, cancel my membership.
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At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control.
Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.See more
