I will be utilizing another source from here on out!I am in my 4th year undergrad and have been using proctoru for 3 years now they have always been very average in terms of support and ease of use but lately they have gone from average to barely usable. The services had become unreliable and I no longer trust that my exam will be completed on time that day if completed that day at all. Every time I attempt to write an exam there is some new download, some new technical difficulty, and rarely does my exam get going on time no matter how early or prepared I am. Customer and technical support are inadequate. I am repeatedly asked to perform basic troubleshooting steps I have already completed, only to be told “everything looks good” and sent back to the exam without any meaningful resolution. This does not constitute effective technical support.There is a huge gap in communication, when requesting help they rarely understand what is being asked and appear to respond with generic statements and rush to leave. Also there is a long lag between asking them a question and getting a response. There is a clear lack of understanding of how time-sensitive and high-stakes an academic exam is. I rarely enter my exams without a heightened level of frustration. The recognition of time frame, delays are casually dismissed, constantly reminding me that it will be ok if we are late is disrespectful of my prompt arrival and my personal time after the exam. Their technical difficulties and lack of understanding are not my personal problems. The proctors are hit and miss some are supportive and warm others are harsh, presume user error, and communicate in a scolding, accusatory manner. If I cannot see in my screen what my camera is showing you, you cannot blame me for the angle, clarity or missing items. Test taking is stressful enough, this is extra headache no test taker needs in the few moments prior to writing their exam.
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