I purchased a Pro 4000 open box back in February 2025, and it is crucial for my e-bike charging system with solar. After a few months, it began to shut off output ports unexpectedly. I worked with the support team and had a positive experience. Chayce handled my open ticket and quickly provided steps to reset the unit. His communication was clear, and the reset worked as intended. I appreciate working with a knowledgeable support team. After the resets, the Pro 4000 behaved well, though it did report some errors which I communicated to Chayce. He followed up the next day with detailed explanations and offered a replacement. His proactive approach deserves recognition.
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Goal Zero was founded to fulfill a need for portable, cost effective power solutions in the Congo. That cause propelled Goal Zero to create solar panels, power packs and lighting products that can be used effectively anywhere in the world. Whether you’re on a humanitarian mission in central Africa, at Everest’s basecamp, or anywhere in between, Goal Zero can keep you powered.
Power. Anything. Anywhere.
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