goalzero.com

5
5 Based on 20 reviews

Goal Zero was founded to fulfill a need for portable, cost effective power solutions in the Congo. That cause propelled Goal Zero to create solar panels, power packs and lighting products that can be used effectively anywhere in the world. Whether you’re ...

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Average Rating

5

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5

20 Reviews

5 Star
100%
4 Star
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3 Star
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2 Star
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1 Star
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All Reviews

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Naila Taylor
Consistently impressed with the products and warranty service

I have always been a fan of these products (use them daily), and the warranty plays a significant role in that. I had a warranty replacement that involved intricate details and required careful handling. The representative was diligent, patient, thorough, cheerful, and provided excellent follow-through. Someone like this is essential for maintaining a company's reputation and success. Thank you for the exceptional service.

5
Date of experience: Jan 02, 2026
Noam Sanders
Chayce truly impressed me

I have always been a fan of the products from this company, using them daily, and their warranty is a significant reason for that. I had a complex warranty replacement to navigate, and Chayce was diligent, patient, thorough, and cheerful, providing excellent follow-up. Individuals like Chayce are what uphold a company's reputation and success. Thank you for the outstanding service.

5
Date of experience: Jan 02, 2026
Laura Hughes
Outstanding customer support

I reached out to the company regarding a product I purchased, sending photos and detailing the issue. They responded the very next day and arranged for a replacement. Exceptional customer support!

5
Date of experience: Dec 19, 2025
Abigail Brown
Impressed by the quick response

I reached out with a service inquiry and was pleasantly surprised by the swift and knowledgeable reply from the representative. Excellent customer service and follow-through in addressing the situation. I’m a loyal customer for life.

5
Date of experience: Dec 16, 2025
Leona H.
Exceptional customer service experience

I reviewed the product documentation, which mentioned sending an adapter for a different battery size. Although the representative informed me that the adapter was out of stock, he managed to find one in the warehouse and arranged to send it to me. This is exceptional customer service that far exceeded my expectations. Great job!

5
Date of experience: Dec 09, 2025
Xenos_1542
Quick response and excellent support

5
Date of experience: Dec 09, 2025
Highly recommend this company

I would definitely recommend this company. I had a minor issue with a unit, but the support team made the warranty replacement process smooth and easy.

5
Date of experience: Dec 09, 2025
George Rogers
Incredibly helpful

Very helpful, informative, and polite throughout the interaction.

5
Date of experience: Nov 26, 2025
Charis Clark
Resolved charging and port issues efficiently

I purchased a Pro 4000 open box back in February 2025, and it is crucial for my e-bike charging system with solar. After a few months, it began to shut off output ports unexpectedly. I worked with the support team and had a positive experience. Chayce handled my open ticket and quickly provided steps to reset the unit. His communication was clear, and the reset worked as intended. I appreciate working with a knowledgeable support team. After the resets, the Pro 4000 behaved well, though it did report some errors which I communicated to Chayce. He followed up the next day with detailed explanations and offered a replacement. His proactive approach deserves recognition.

5
Date of experience: Nov 25, 2025
M4sonicE26
Jonathan's professionalism stood out

What I will remember is Jonathan's thoroughness and politeness during our call. My questions were quite complex, involving multiple products. Thank you, Jonathan!

5
Date of experience: Nov 25, 2025

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Business Details

  • Goal Zero was founded to fulfill a need for portable, cost effective power solutions in the Congo. That cause propelled Goal Zero to create solar panels, power packs and lighting products that can be used effectively anywhere in the world. Whether you’re on a humanitarian mission in central Africa, at Everest’s basecamp, or anywhere in between, Goal Zero can keep you powered.

    Power. Anything. Anywhere.
    See more

  • email support@goalzero.com
  • call 8887946250
  • language https://goalzero.com

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