Review Time
I have always been a fan of these products (use them daily), and the warranty plays a significant role in that. I had a warranty replacement that involved intricate details and required careful handling. The representative was diligent, patient, thorough, cheerful, and provided excellent follow-through. Someone like this is essential for maintaining a company's reputation and success. Thank you for the exceptional service.
I have always been a fan of the products from this company, using them daily, and their warranty is a significant reason for that. I had a complex warranty replacement to navigate, and Chayce was diligent, patient, thorough, and cheerful, providing excellent follow-up. Individuals like Chayce are what uphold a company's reputation and success. Thank you for the outstanding service.
I reviewed the product documentation, which mentioned sending an adapter for a different battery size. Although the representative informed me that the adapter was out of stock, he managed to find one in the warehouse and arranged to send it to me. This is exceptional customer service that far exceeded my expectations. Great job!
I purchased a Pro 4000 open box back in February 2025, and it is crucial for my e-bike charging system with solar. After a few months, it began to shut off output ports unexpectedly. I worked with the support team and had a positive experience. Chayce handled my open ticket and quickly provided steps to reset the unit. His communication was clear, and the reset worked as intended. I appreciate working with a knowledgeable support team. After the resets, the Pro 4000 behaved well, though it did report some errors which I communicated to Chayce. He followed up the next day with detailed explanations and offered a replacement. His proactive approach deserves recognition.
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Goal Zero was founded to fulfill a need for portable, cost effective power solutions in the Congo. That cause propelled Goal Zero to create solar panels, power packs and lighting products that can be used effectively anywhere in the world. Whether you’re on a humanitarian mission in central Africa, at Everest’s basecamp, or anywhere in between, Goal Zero can keep you powered.
Power. Anything. Anywhere.
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