I just finished a call with a representative described as the leader's “right-hand man.” To put it simply: it was awkward, unproductive, and managed to achieve both. The conversation quickly started with a passive-aggressive comment. Although it was corrected right away, the tone lingered. What followed was a barrage of familiar analogies and comments about how my learning objectives were “insufficient,” delivered with a confidence typically reserved for those who have actually taken the time to inquire about what those objectives are. I joined the call to ask practical questions and see where I might fit as a student within the organization. I provided several opportunities to discuss that. The representative didn’t seem particularly interested. Instead, I faced remarks like, “couldn’t you have looked that up beforehand?” which is an odd tactic for a call supposedly aimed at exploring a potential fit, especially since the representative was, at least in principle, trying to win me over as a client. After about 20 minutes, I decided to end the call. I had signed up for a masterclass later today, but after experiencing the “right-hand man” interaction, I’ll be opting out of the full experience. No hard feelings… just no value.
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