We booked a show and paid in full. Unfortunately, the bride-to-be was hospitalized, and we had to postpone. When we called to inform them a week before the show, they stated they couldn't refund us but could reschedule, which we wanted. However, when we contacted the organizer, he said rescheduling wasn’t possible. We ended up paying about 1.3k for a show that never happened without any options for a refund or reschedule.
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