gobank.com

I wish we could put no stars but…

I wish we could put no stars but apparently we have to put one customer service is awful a lot of eastern Indian accent that tells you there's nothing they can do about your money hangs up on you and when they try to call you back they call 25 times in a row when you're already on with a different customer service person they've been holding my deposits for 10 days now they said soon as the merchants released the money I called the merchants and they said they released him the moment that they went on my account so they've been pending for 10 days now and they keep telling me that I need to call the merchant and ask them to release the funds and they'll go right into my account when I do that and tell them that the merchant did release it they say oh wait wait another 10 days and then let us know they charge me overdraft fees when I'm not overdrafted and still hasn't refunded my money so now I'm over drafted because they charged me seven overdrafts which I didn't even overdraft this company is awful they don't try to help you they give you excuses why they're not doing what they're supposed to be doing and I think it's a super fraudulent company but from what it looks like chime Banks the best if you're going to do prepaid card I never had trouble with Green Dot but this go bank is not doing good at all even though they say it's Green Dot it doesn't act like Green Dot my son had a direct deposit to his first go bank card and they texted him and told him that they're sending him a new card and now he has no access to his money at all which he's only 19 and it's his first $800 from work and now he cannot receive it this place is awful it's fraudulent and I believe that maybe something else is going on United States government maybe needs to look into this place cuz from all the complaints sounds like these people are up to something

Date of experience: Feb 10, 2023