Prior to today, I would have given a 5 star rating. This was a game changer. On Friday, I had an auto dealership where I had some work done, charge my card over $250 After speaking to them, they reversed the charges and told me it should go right back on my card. It did not. Monday was a bank holiday so I waited until today, Tuesday. I contacted GoBank to inquire as to what was going on. After talking with a supervisor, I was told the money wold be held for 7 WEEKS! Wait, what??? That was there policy and it could not be changed. When I asked to speak with her supervisor, I was informed she would send an email and someone would call me to set up an appointment to speak by phone. REALLY?? Everyone has a phone. This is worse than bad. This must be criminal at some level. So my bank can bottleneck my money for weeks and I’m powerless to do anything. I’m done and you shouldn’t ever start!
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