gobank.com

I wish I could give a ZERO

I wish I could give a ZERO. My uber Go Bank card was closed. There was approximately $18 left. A check was mailed approximately November 17,2021. I no longer reside a the address so the the check was returned. As a former retired USPS employee. My new address would of appeared on the returned mail since it wasn't forwarded. Fast forward to January 10,2022. I started inquiring via phone about the issue. Problem #1 why do I have to go through CHAT.I DID THAT AND IT WAS HORRIBLE.I wasn't provided any case number or further instructions.Problem #2 why do I have to push another option to speak to a live agent. I finally got through and was able to correspond with someone that needed my new license and a utility bill. USPS gave you my new address. If you felt that you needed my confirmation. How come this whatever kinda of bank this is didn't reach out to me via new address(which was printed on returned check),email, or telephone.Problem #3 I did what they ask and even had a case number. I haven't got ANY CONFIRMATION about the items I send and they would be working on cutting a new check. NOTHING so I did a follow up.I had the rudest agent. still not letting me know if my new address verification even reached them.IT'S ABOUT THE PRINCIPLE NOW!!!I haven't ubered in over two years. I received the notice and figured the check was on it's way.Well if I didn't inquire.THEY WERE GOING TO KEEP MY MONEY. They will not try to resolve the issue unless you call. Yes it's only $18 but it is mine. This bank was provide my new address from the USPS and also by me 10 days ago but the agent states they are still working on it.Advice to any UBER DRIVERS if you stop using the platform.PLEASE WITHDRAW EVERY PENNY because this bank sent me through a war and back and still haven't issued me a check yet. No wonder you can't get a live agent. THEY WILL KEEP ANY UNCLAIMED MONEY.

Date of experience: Jan 19, 2022