I had a 13,500 balance in my checking acct with this bank. They sent me notices about opening Savings Vaults promising 4.45% interest compounded quarterly. I moved my funds to Savings Vaults. Then discovered after returns that did not compute to the promised interest rate I called. I was then told my interest rate was only 2%..less than half promised. Then I decided to close my acct and requested a refund check to be sent to my mailbox. Days later recieved emails requesting I.D. verification: Driver License, recent utility bill/credit card bill, etc. I sent all ID verification documents. Called today. Was disconnected three times. Now I have to wait for "approval" of ID submitted. When/if that happens another 10 or more days for my check. They are costing me INTEREST DAILY!! Plus, charging my acct $5 fee monthly!!! This is unacceptable business practice to me. DONT PUT YOUR MONEY HERE, whether its $500 or $10,000. They WILL do their best to keep it as long as possible!!!
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