Review Time
Runnnnnnnnnnnn , runnnnnnn. Unless you have money you want to lose DO NOT UNDER ANY CIRCUMSTANCES USE GOBANK, you'll be sooooo sorry. Don't even give your kids this prepaid card. Their FRAUDS and they will steal your $$ and act like they can't understand what you are saying or hear what you are saying over the phone BUT they will hear you loud and clear when you're setting up an account.
When I called Uber gobank customer service for help. They didn't help me at all. They kept giving me the run around. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. I couldn't get into my gobank account at all no matter what method I tried. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Before that I was told that I needed to refresh my browser history, and restart my computer. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. And they are no help at all. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. She was rude and she didn't NOT do her job at all. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. If I could give zero stars I would.
if i could give a zero i would. activated my card but was never able to register the card. when you call the customer service people are not helpful at all its like they don't know how to do their job they always say its nothing they can do so why even have a customer service line when you cant help the customer. I've called 3 times and couldn't get any help all 3 times . don't waste your time its the worse
GoBank totally sucks, The Uber Debit Card was registered; but never has worked. Go to Customer service on line, or call, and they keep asking me the information "Card number" "Social and DOB" only be told "we can not find that information" like Uber's crap hole, reckless, Consumer careless, customer service. GoBank aka Green Dot Banking, is totally unreliable,
I also wish I could rate ZERO! My card was connected to Uber. The card expired, I wasn't sent a new card and I had moved. I had a forward with the USPS to my new address. GoBank was not able to forward, apparently. I called them to update my address. They said they would do that and never did. They said they'd send a check for my remaining balance. They never did. I called them again and they said they would update the address and send a check. They never did. Either the customer service is incompetent, or the entire company is corrupt. For sure, they are liars. Never do business with this company. They will take your money!!! As time passes, you can't even speak to a person. The phone tree cuts you off. This is no way for a legitimate company to operate.
Yea same here I haven’t ubered in in 2-3 years and I got cyber hacked. All the stimulus checks were put into the account apparently, that is what the IRS told me, so I called go bank they told me that account was hacked/compromised, the person that hacked and stole all my money changed my username, password, address, phone number, so go bank suggested me to file a dispute so I opened a dispute on 11/9/21, for 9k.then I call on a different date, send a letter to the PO Box in California, sent emails, with proof of who I am, they then tell me it’s still pending, and my new claim is amount is up to 13k. At this point I have the local authorities, detective, because go bank has sent my dispute paperwork with my personal information to a address in the IL, and go bank now tells me the dispute is now up to 22k.
I wish I could give a ZERO. My uber Go Bank card was closed. There was approximately $18 left. A check was mailed approximately November 17,2021. I no longer reside a the address so the the check was returned. As a former retired USPS employee. My new address would of appeared on the returned mail since it wasn't forwarded. Fast forward to January 10,2022. I started inquiring via phone about the issue. Problem #1 why do I have to go through CHAT.I DID THAT AND IT WAS HORRIBLE.I wasn't provided any case number or further instructions.Problem #2 why do I have to push another option to speak to a live agent. I finally got through and was able to correspond with someone that needed my new license and a utility bill. USPS gave you my new address. If you felt that you needed my confirmation. How come this whatever kinda of bank this is didn't reach out to me via new address(which was printed on returned check),email, or telephone.Problem #3 I did what they ask and even had a case number. I haven't got ANY CONFIRMATION about the items I send and they would be working on cutting a new check. NOTHING so I did a follow up.I had the rudest agent. still not letting me know if my new address verification even reached them.IT'S ABOUT THE PRINCIPLE NOW!!!I haven't ubered in over two years. I received the notice and figured the check was on it's way.Well if I didn't inquire.THEY WERE GOING TO KEEP MY MONEY. They will not try to resolve the issue unless you call. Yes it's only $18 but it is mine. This bank was provide my new address from the USPS and also by me 10 days ago but the agent states they are still working on it.Advice to any UBER DRIVERS if you stop using the platform.PLEASE WITHDRAW EVERY PENNY because this bank sent me through a war and back and still haven't issued me a check yet. No wonder you can't get a live agent. THEY WILL KEEP ANY UNCLAIMED MONEY.
I cannot reach a human being!!! And there is no email address for customer service either. Very frustrating! So I am tearing up this useless debit card. I activated it for Uber usage and the GoBank system does not recognize my card number or SSN.
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