I keep receiving voicemails about completing my sign-up, which is frustrating since I did that weeks ago and already received a vial of medication. It’s clear that the front office is out of touch with operations. I've sent multiple messages through the portal and emails but never receive a response. I have no idea when my next medication supply will arrive, and there's no information available in my account. I'm also concerned about getting a refund for my payment if I cancel now. I feel no effects from the medication and suspect it’s ineffective. If that’s the case, I’m prepared to dispute the charge with my bank. This service is a complete scam. I wish I had read the reviews before choosing them. Their low ratings are well deserved. It's incredibly difficult to deal with them. UPDATE: I was informed today that I can't get a refund because I've supposedly received three months' worth of medication. If I have, I don't know where it is. I've only taken three doses and have enough for only one more. I was under the impression I was paying for a six-month supply with monthly shipments. I canceled my account yesterday and unexpectedly got charged again this morning. What is that charge for? These people are truly dishonest. STAY AWAY!
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