I am highly dissatisfied with the delivery service. A friend of mine, a single mother, ordered beds, mattresses, and a couch, scheduling the delivery for today, her moving day, so we could help set everything up. Unfortunately, the delivery did not occur. The driver texted claiming he was at the entrance of the building. She was down within 5 minutes, but no one was there. She sent texts and made several calls, but received no response. When she reached out to customer support, they stated the delivery was marked as a failed attempt, which is entirely untrue; we have time-stamped messages showing the driver didn't wait. The delivery was then rescheduled for three days later, forcing my friend to take another day off work for a delivery that should have taken place as promised. In the meantime, she and her child are left to sleep on the floor for three days due to the lack of essential furniture. This situation could have been easily avoided with better communication and accountability. It’s incredibly frustrating and completely unacceptable service.
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GoBolt is a technology company building the largest sustainable supply chain network that partners with merchants to deliver a complete end-to-end customer experience.
