gocardless.com

2.4
2.4 Based on 21 reviews

...

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Claire Nadin
We use Go cardless as part of our membership system. Finds were taking longer and longer to reach ou

We use Go cardless as part of our membership system. Finds were taking longer and longer to reach our account - beyond 14 days when it is meant to be 3 or 4. We found out our account was in review bit had not been notified. We also needed to change account details but needed to go through a lengthy process by showing several pieces of ID from the directors, seems that out account was not enough and the fact we already had the account was not enough. Even after all of this the account is still on verification, severely affecting our business which relies on creating subscriptions. Unfortunately our membership system doesn't give us a choice because it is attached to Go Cardless.

In light of these issues and slow responses to action, would not recommend.

1
Date of experience: Feb 27, 2026

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