I received a pair of pants and they didn’t fit plus the material was not what I was looking for. In order to return an item, you have to email them. I reached out and they offered me a discount on my next purchase. I politely declined and restated that I wanted to return the pants for a full refund. They wrote back suggesting that I get the pants in a different size or give them to a friend and offered me $10. I wrote back again requesting the return info and a full refund. This should not be a negotiation. So frustrating.
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