gochumbo.com

1.1
1.1 Based on 139 reviews

GoChumbo is the destination for home, outdoor, beauty goods that can deliver the needs of the whole family with a huge range of goods coming from most trusted brands to startup unicorn brands....

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Average Rating

1.1

/
5

139 Reviews

5 Star
0%
4 Star
1%
3 Star
0%
2 Star
4%
1 Star
95%

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Review Time

Charley A.
Horrible customer service

Horrible customer service. They do not make returns.

1
Date of experience: Jun 18, 2025
Naomi Powell
Returns should not be negotiations

I received a pair of pants and they didn’t fit plus the material was not what I was looking for. In order to return an item, you have to email them. I reached out and they offered me a discount on my next purchase. I politely declined and restated that I wanted to return the pants for a full refund. They wrote back suggesting that I get the pants in a different size or give them to a friend and offered me $10. I wrote back again requesting the return info and a full refund. This should not be a negotiation. So frustrating.

1
Date of experience: May 23, 2025
Mary Hughes
No way to contact this company

I ordered pants, size small and 2 people could fit in them. There's no response as far as returns. There's no invoice or label in the pkg. and their website is in Chinese. PayPal has had NO luck contacting them. Do not buy from this company!

1
Date of experience: May 19, 2025
Georgene
I ordered 2 pair of the low rise pants

I ordered 2 pair of the low rise pants. They are too small and I'm trying to find someone to give me a return address. The phone number provided doesn't work. I was SO Stupid to order from this company!!

1
Date of experience: May 07, 2025
If I could rate a 0 or lower I would

If I could rate a 0 or lower I would! I ordered 2 pair of jeans thinking they were Judy Blue based on the advertising for $75. WRONG! I ordered tall, they send me SHORT. When I contacted them via email they offered me $13 and a 30% off coupon! When I refused that offer they said I could return at my expense. ARE YOU KIDDING ME! I will go to the ends of the earth to warn people about this SCAM!!!

1
Date of experience: Apr 10, 2025
Lonnnnnnnnggg delivery time

Lonnnnnnnnggg delivery time. Not sized correctly. In dispute for a return authorization. Although the return address is Queens, NY, this parcel oringinated in China. Third time this year I have ordered from China with nothing but agrivations. This IS the LAST time.

1
Date of experience: Apr 04, 2025
Lyndsay Adams
Need to add a sub O for a review !

Need to add a sub O for a review !! The absolute worst customer service experience EVER!!!! Clearly, they don't care from the hundreds of complaints... just be warned and shop with them at your own risk and God forbid you need to make a return.... it either wont happen or you have to literally get legal involved to get your money back !

1
Date of experience: Mar 24, 2025
Hal Sanders
Scammers

This company is in the business of taking your money and giving nothing in return. I paid for a product that I never received at the beginning of March. I provided documentation from the USPS that the package was not delivered to my address but an address in another state. Buyers beware!

1
Date of experience: Mar 05, 2025
Bruce Walker
Size Xsmall was huge

Size Xsmall was huge! Like an 8-10 womens. Was advertised as tight/stretchy for a 5 ft 3in women. I requested to receive return instructions as they offered nothing smaller, and twice they said no return (give to a friend)?!?! Does anyone know how to return??

1
Date of experience: Mar 04, 2025
byzzqqzz
Just. Don't.

Don't. Just don't. Total scam, terrible service. Faulty substandard products. Buy from them at your own risk.

1
Date of experience: Feb 28, 2025

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Business Details

  • GoChumbo is the destination for home, outdoor, beauty goods that can deliver the needs of the whole family with a huge range of goods coming from most trusted brands to startup unicorn brands.

  • email support@gochumbo.com
  • language http://gochumbo.com

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