I purchased the Bowflex C6 Bike on June 1st and it was promptly delivered on June 4th. My husband and I put it together on June 5th and, after the entire bike was put together, noticed that the flywheel was warped. Therefore, the bike cannot be used. I contacted Bowflex immediately and they sent out a new flywheel with the tools to replace the warped flywheel. They told me that once I received the materials, I would be contacted by GoConfigure to make an appointment to fix the bike. GoConfigure called within a couple of days and scheduled an appointment to fix the bike on Friday June 17th between 12 and 5 pm. At 3:30 pm, they texted and cancelled the appointment. On Monday June 20th, I was able to set up an appointment with GoConfigure for Thursday June 23rd between 5 and 9 pm. At about noon on Thursday the 23rd, GoConfigure cancelled that appointment. I contacted GoConfigure again, and they simply told me that they understood my frustration and that they would get this fixed. It is now Monday June 27th at 12:17 pm and I still haven't heard from the company to reschedule an appointment. Bottom line: Avoid using this company if at all possible.
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With Go Configure, we bring you 18 years of experience right to your doorstep. We service a wide array of indoor and outdoor recreation products that most consumers don’t have the time or ability to deliver & install themselves. We do the heavy lifting, so you don’t have to!