If I could give 0 stars I would. We bought a gazebo from Sam’s on February and still haven’t had it delivered or installed by this company. At one point I was calling every single day for a update. Then found out it was scheduled, no notification, and of course it wouldn’t work for us, then it took another month to reschedule. Once again I had to reach out a couple times a week, finally found out it was scheduled for 6/1 (today). No call or email to let me know. Luckily this worked, however the weather is rainy today so I WAS called today for them to cancel. That’s two phone calls FROM them about my service since February, even though I called and called and asked for calls back. Now that they’ve canceled today, they said we cannot install until 6/22 and of course we are out of town and cannot do that day. I am currently on hold right now, usually it’s a 30-45 min hold time, to cancel and get a refund. This is unacceptable and I cannot believe Sam’s works with a company with such poor customer service.
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With Go Configure, we bring you 18 years of experience right to your doorstep. We service a wide array of indoor and outdoor recreation products that most consumers don’t have the time or ability to deliver & install themselves. We do the heavy lifting, so you don’t have to!