I purchased an outdoor patio gazebo from Sams Club Chesterfield MO on March 13th. Sams club uses and recommends an outside service, GoConfigure for installation. This product from Sams and the service to install was paid in full on March 13th. I have sent numerous emails and spent hours on the phone waiting for someone in customer service to give me a date for installation. They have made no effort to call me with an install date. What is really sad is I have sent 2 emails to Sam's Club customer service email address hoping they could help or contact GoConfigure since I cannot get a response but now Sams club hasn't responded or acknowledged my email. I attached my email chain to Sams that I sent to GoConfigure showing I have tried endlessly to get someone to respond. Unfortunately I have to write this terrible review, not only about Sams Club but the outside contracting service- GoConfigure that Sams recommends. I hope Sams or GoConfigure sees this review and can get this situation resolved.
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