I was disappointed with my experience. I ordered a power bank and later received an email about a delay because it was shipping from overseas. Needing it for a trip, I requested a return upon arrival and opted for a different one instead. I followed the return instructions precisely, but my parcel was intercepted and destroyed due to transport regulations. Despite this being a direct consequence of their guidance, they refused to refund me for the item or the return shipping. Customer support keeps citing general rules but fails to acknowledge the incorrect instructions given. The main issue isn't the regulations but their failure to provide accurate return guidance and take responsibility for the consequences. Be cautious if you might need to return items with lithium batteries.
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