I am writing this review on the international page because customer service in Italy has not been able to help me.11/02 I have sent 4, maybe 5 emails. The tracking shows a delivery attempt yesterday that never actually took place. I was expecting a rescheduled delivery for today (after answering all their questions through the automatically generated link yesterday), but I still have not received any response and the shipment is not out for delivery.I reserve the right to update my rating if the parcel is delivered today, 12/02.On 13/02 I called customer service. Although the representative was polite, they were unable to intervene and could not even provide a certain date for the new delivery (possibly Tuesday the 17th, which I hope will be the case, otherwise I have no idea when I will be able to receive it).I would like to point out that the delivery was originally scheduled for 10/02.Update 16/02: After sending 5 emails, contacting customer service by phone, and updating the delivery information on their website, they wrote to me again asking for further confirmation of the shipping address. I replied again on Saturday. As of today, the shipment is still not out for delivery.Update 24/02: Today I was informed that the parcel has been returned to the sender, without any further delivery attempts. Now I just hope the parcel reaches the sender and that I will receive a refund. Unbelievable.
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