I am extremely frustrated with this delivery service. My package was marked “delivery unsuccessful – no access to location,” which makes absolutely no sense considering my mailbox is directly in front of my home and we have zero access issues. We’ve never had a single problem with any other delivery service finding or accessing our address.
When I called customer service, the first representative actually pulled up my home on Google Earth and described the color of my gutters — clearly confirming they had the correct location. Despite that, I was given multiple conflicting excuses: first it was an “access issue,” then it was a problem with the coordinates, and finally I was told the delivery driver “may not have known how to get there.” The explanations kept changing, and no one took accountability.
To make matters worse, I was promised a prompt call back from a supervisor, and we are now four hours past the time they said they would call. Still no follow-up. I’m also being told I cannot pick up the package, even though the delivery failure was entirely on their end.
The lack of reliability, accountability, and professionalism is unacceptable. If I had any choice in the matter, I would never have anything delivered by this company again
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